Data Recovery

​

To protect your personal health info, Tidy app does not store your data in remote servers that can be hacked, breached, or used by third parties. No one else, not even us, can access your data. Proper precautions should be taken to ensure your data can be recovered in case Tidy app is deleted by mistake or your device is lost, stolen, or defective (see Data Backup).

 

Sometimes, despite precautions, users experience data loss or failure to restore. This can be due to several factors outside our control, such as iCloud issues, incompatible iOS updates, or poor wi-fi connectivity.  

 

To restore saved data, try these quick fixes -

     1.  reboot your devices 

     2.  verify your internet connection

     3.  check time of last auto-backup 

     4.  update OS to most recent version

     5.  check iCloud settings and storage

     6.  delete and re-install app 

     7.  wait several hours and try again

   

To recover lost data,, take these steps -

      1. browse Files App to find backup file

      2. tap Restore Any Saved Backup

      3. open Time Machine to find older backup

      4. go to iCloud.com to find older version

​

​​

.

​

​

​

​

​

​

​

​

        

​

​

​

​

​

​

​

​

 

​

​

​

​