FREQUENTLY ASKED QUESTIONS
General
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How do I subscribe to Premium + Plan?
Go to Help tab and tap Join Now button. We sincerely appreciate your support.
I have a problem. How can I get help?
We are here to help. Tap the chat icon below and we will usually get back to you within 24 hours. Be sure to leave your contact info.
I can no longer find Tidy app on my Home Screen?
Apple may put newly updated apps on App Library screen. To keep Tidy app on your Home screen, navigate to device Settings > Home Screen > Newly Downloaded Apps > Tidy Health > Add to Home Screen.
What devices work with Tidy Health app?
Tidy app was built for iPhones, iPads, and M1 or later Macs. It is not currently available on Android, Chrome, or Windows devices.
Do I need to provide any personal information or register my Tidy Health account?
No. All data is stored directly on your own device and never seen by anyone else unless you share.
I would like to leave a 5 star review about Tidy on the App Store?
It's easy. Just go to Review App in Help tab.. Please keep in mind that any score below 5 stars actually hurts Tidy's average 4.6 rating. If you have issues or feedback, kindly contact us by tapping on chat icon below or send email to jon@tidyhealthphr.com.​
What is best way to report a bug or crash?
Go to Feedback section of Help tab and tell us your issue or glitch in detail. A screenshot or two would be awesome.
Can Tidy's background be personalized?
Not directly but you have customizing options: 1. toggle on Dark Mode or Grayscale in Tidy Settings 2. select a color filter in Accessibility Settings > Display > Color Filters. 3. On Home Screen, long press on folders to select customized backgrounds.
How can I remove entries no longer needed?
If entry is in list view, slide left and tap red X. Or else go to menu and uncheck selection. To delete images, tap edit button when available, or go to Tidy Files > Images > edit X.
How do we know our records won’t disappear if Tidy app is no longer supported?
All data is saved locally on your own devices and not stored in hird party servers in the cloud. So even if Tidy app goes away, you will always have access to your data.
Can an account be added or removed?
Yes. Open Accounts + tab on Home Screen and tap + button to add a new account. Tap edit button to delete an account and all its data.
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I can not find Tidy app on my computer’s App Store?
When you search for Tidy app, toggle on iPadOS apps (not MacOS apps). Note that Tidy app only supports M1 chips and beyond, and not older Intel-powered computers.​​​
Data Management
Is there a way to transfer records from other apps such as Capzule or MyMedical?
Direct sharing of data between two unaffiliated apps is not possible. But records might be transferable. Open Help tab and read Data Management" section.
Is data entered on my iPad, also visible on my iPhone?
Yes, although currently we do not offer automatic sync, you can manually sync all Apple devices by backing up to iCloud then restoring data. You can also toggle on Auto-Backup, then tap the icon Update Data on Home Screen to share between devices. To learn more, read "Data Management" In Tidy's Help tab.
Can everyone on my iCloud account see my health records?
No, by design, all your data is saved locally on your own device and is never seen by anybody else unless you share. Sharing data between multiple users or devices requires that you back up to iCloud and then restore backup file on the other device. Read “Data Migration” section in Help tab.
Must I tap Done or Save buttons to save new entries?
No, all entries are automatically saved and stored on your device. But it's good to regularly backup data to a cloud service of choice. Go to "Backup Data" section in Help tab to read more..
Does my Tidy record integrate with my provider's Electronic Health Record or portal?
No, by design, Tidy app is not meant to be a typical EHR portal. Rather it sits outside your provider network and provides a convenient way to keep and share private health data, regardless of system.
Should I be able to open my backup zip files? I do not have the password.
No, backup zip files are never opened and so do not require a password. Simply select a backup zip file and successful backup will be confirmed.
Entering lots of health data can be tedious.. What do you suggest?
Easiest way to archive medical info is to export as pdf or save to Files, then import the files into Tidy app. Entering each distinct data point is not necessary. You and your providers will know where to find the info if needed.
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I deleted Tidy app by mistake and did not backup my data. Is there any way to restore my data?
It may be possible if you save to iCloud. Go to "Data Backup" page of Help tab to learn more.
​​​ Home Screen
How can I print out Tidy records?
Tap share button and select Print option. Or Export as PDF and choose Print Files.
Do Tidy appointments sync to my Calendar app?
. Yes, to do so, open Apple Calendar app and select Scheduled Reminders.
How can I remove or modify reminders?
You can manage and sync your Tidy reminders inside Apple's Reminders app.. Go to Settings to make sure Tidy has permission to access Reminders app,
Medical Profile
Can I add Conditions not listed on dropdown menu?
Yes, scroll down menu to "enter other here" and type in your condition. Be sure to tap Return key to select active (red circle) or inactive (blue circle).
Can I save medication info even if med is discontinued?
Yes, simply tap Discontinued box in Rx Number field and medication will be moved to Discontinued Past Medications category.
What if frequencies on dropdown menu do not match my schedule?
Select "Take as Directed"- then enter specific instructions in Notes field. To set up a personal alert, open Reminders app and edit notifications.
.How do I delete a photo or file from details page?
Tap edit button if available, or find its image in Tidy Files and tap edit.
Care Team
How do I keep track of appointments with a provider?
Select a provider and tap "Add Appointment" button at bottom. Reminder will appear on Home page and you will get notified 24 hours and 1 hour before. Alerts can be managed in the Apple Reminders app. An alternate way is to create the appointment in Medical Visits then add name of Provider from menu provided.
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I tried to add appointment but nothing happened?
Go a bit slower so appointments can process thru Apple Reminders app. If still not working, try to reboot your device, or maybe re-install Tidy app (after backing up data of course).
Where can I keep medical information in case of emergency?
Add Tidy's Emergency widget so first responders can open Tidy app to see your entire medical history and contacts. Apple provides Medical ID for when your phone is locked but this info is limited.
Can I sync contact information between Tidy's Care Team folder and my phone's Contact book?
Yes, you can import info from your Contacts app directly into Tidy's Care Team folder. You can also export Care Team info to your Contacts app to activate calling function from within Tidy app.
Tidy Files
How do I edit captions and dates to images saved in Tidy Files?
Long press on image - then type caption and date and tap green checkmark. when done. Files can be sorted by date or caption.
Is it possible to download data from portals, apps, and emails?
Yes, tap Export As PDF or Save to Files, then add to Tidy app.
Do Files saved elsewhere in Tidy app appear automatically in Tidy Files?
Yes, copies are made and organized in the gallery. You can also quick capture data here and later add it to other folders.
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Progress Notes
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How best to keep record of visits to my doctors?
Go to Medical Visits and tap + to create a new visit. Add details and images, and don't forget to tag it. You can also enter a scheduled visit and set a reminder. When you do, it is helpful to add questions for the doctor and share the appointment with others who need to know..
Does Tidy automatically archive my lab results?
No, most systems that try to do this are hit or miss. To be 100% sure, go to Labs in Diagnostics folder and add the lab report so they are easy to retrieve when needed. The format of lab reports is more familiar and useful to medical professionals than proprietary digital systems.
Is there a shortcut when entering Provider name repeatedly?
Yes, you can use Tidy's menu to select the name of all your active providers.
Journals
How do I enter individual lab results?
Go to Trackers in Journals folder and choose a lab result from the Medical menu (or create your own). You can also save test results in Progress Notes, then highlight the specific test when you preview the thumbnail.
How best to track my daily blood pressure, mood, symptoms?
Go to Health Logs folder > Trends > tap a category > then select metric from dropdown menu, or create your own. You can enter daily values and track them on bar or linear graphs - and even indicate abnormal values or key events.
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How can I graph my blood pressure in Trends?
Systolic and diastolic pressures, as well as pulse, are entered and graphed separately for clarity. However, if you prefer one number, you can enter your BP as 120.80 for instance.
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Get Help
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How can I get help?
Go to Tidy's Help tab and tap Contact Us. You can start a chat or email jon@tidyhealthphr.com.
I forgot my passcode - can you retrieve it?
No. We do not have access to your passcode, but all is not lost. You can try as many 4-digit codes as you like, since there is no lock out limit.
Does Tidy app have a User Manual or Tutorials?
Yes, it's in Help tab. We know change can be hard, so we offer prompts, tutorials, and guides. Also check out more Frequently Asked Questions.
Can I enter data into Tidy app using a keyboard?
Use your computer keyboard if you have a M1 or later model. Go to App Store and install iPadOS version of Tidy Health. Alternatively, many users like to use Apple's Magic Keyboard with their iPad.
I cannot scroll Tidy app while using MacBook?
Go to Tidy Health Preferences and be sure Touch Alternatives is not enabled..
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**MORE FAQs ON THE WAY**