Data Backup | Tidy Health PHR

Data Backup

Data entered into Tidy app saves automatically right on your device without need to tap "Save" or "Done" buttons. We do not move your data to remote servers in anyone's cloud. So you never need to enter passwords or usernames. This means that your personal information remains private and accessible only to you - or those with whom you share.

But we do recommend that you routinely back up your data in case your device is lost or stolen, if you use Tidy app on more than one device, or if you want to share your data with someone.

Here's how to backup -

1. Auto Backup - Tidy automatically backups new data to your iCloud Drive. every 8 hours or, in Tidy Version 8.8, each time you close Tidy app. You can see time of last backup by checking Settings in Help tab.. You can also toggle auto-backup off.

2. Save to iCloud Drive - You can manually save data to your iCloud Drive in Backup / Restore section of Help tab.. Be patient - upload speeds can vary. You will see a progress bar and confirmation when backup is successful. Note that iCloud Drive can restore lost files, photos, and passwords but may not restore apps or their data.

3. Backup to Service of Choice - Tidy allows you to backup iOS data to any cloud server such as Dropbox or Google as well as iCloud Drive. In case data is accidentally deleted, you can go back to an earlier version and recover these files.

4. On Mac, you can use Apple's free built-in Time Machine to recover point-in-time data, Simply plug in an external storage drive such as an SSD (solid state drive) and Time Machine handles the rest, keeping timely snapshots of Tidy files so they can be restored if your computer gets lost or stolen. However, you will need to reinstall Tidy app.

To restore backups, you can do one of the following -

1. tap "Restore from iCloud"

2. tap "Restore Any Saved Backup"

3. tap "Restore Backup" right on Home screen

If backup or restore fails, you can try these quick fixes -

1. reboot your devices

2. verify your internet connection

3. check time of last auto-backup

4. update OS to most recent version

5. check iCloud settings and storage

6. delete and re-install app

7. wait several hours and try again

8. contact Tidy help - send screenshots

Note: When using Tidy app, iCloud sync is manual not automatic. We respect your privacy so do not send your personal data to a third party cloud service. Also, systemic issues with iCloud sync are a frequent occurrence and medical data must always up to date, or you need to know when it isn't. Also since Tidy data is stored on your own device, internet connectivity is not needed, especially useful when you are places such as hospitals or clinics where wi-fi is spotty.