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    Data Backup and Restore

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Data entered in Tidy app save automatically right on your device without need to tap "Save" or "Done" buttons. We do not move your data to remote servers in the cloud. This means that your personal information remains private and accessible only to you - or those with whom you share.

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But we do recommend that you routinely back up your data in case your device is lost or stolen, you use Tidy app on more than one device, or you share your data with someone.​ 

 

Here's how to backup -

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1. Auto Backup - go to Settings in Help tab to . automatically upload new data to your iCloud Drive every 8 hours. You can see time of last backup by checking this setting.

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2. Save to iCloud Drive - go to Help > Backup & Restore and. tap this button. Be patient - upload speeds can vary. You will see a progress bar and confirmation when backup is successful.

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3. Backup to Service of Choice - go to Help  > Backup & Restore and tap this button if you decide to use an alternative cloud service such as Dropbox or Google.

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To restore backups, you can do one of the following -

1. tap "Restore from iCloud" 

2. tap "Restore Any Saved Backup"

3. tap "Restore Backup" right on Home screen

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If backup or restore fails, you can try these quick fixes -

1.  reboot your devices 

2.  verify your internet connection

3.  check time of last auto-backup 

4.  update OS to most recent version

5.  check iCloud settings and storage

6.  delete and re-install app 

7.  wait several hours and try again

8.  contact Tidy help - send screenshots

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Note: iCloud sync is manual not automatic. We respect your privacy so do not send your personal data to a third party cloud service. Also, systemic issues with iCloud sync are a frequent occurrence and medical data must always up to date, and if it isn't, you need to know.

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1. iCloud Sync delays or failure can occur for many reasons -

    

1. internet network conditions

2. priority given to background refresh

3. battery in low mode

4. data flow limits for free tier users

5. loading speeds throttled

6. free icloud storage space full 

7. poor wi-fi connectivity

8. competing icloud accounts

9. records saved one by one not batched

10. comflicting devices

11. sign in required for re-sync​

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